Thank you for choosing Farrer Park Hospital. Your safety and well-being is of utmost importance to us. We hope that you will have a smooth admission with the hospital.
Prior to your Admission
Your principal doctor or clinic would have made the necessary bed or facility reservations. For a faster and smoother admission, we recommend that you pre-register with us before your day of admission. Pre-Registration can be performed at L2, Main Patient Services Centre.
For your pre-registration and admission, please ensure that you have the following documents with you:
What to bring
Documents to be submitted by patients/ patient’s next of kin:
NRIC (for Singaporeans and Singapore Permanent Residents)
Singapore issued Employment Pass or Work Permit or FIN card
Medisave payer’s NRIC, and/ or documents required to prove relationship (if patient is not using own Medisave)
Passport (for foreign nationals)
Letter(s) of Guarantee/ Pre-authorisation Letter
Documents to be prepared by your doctor/clinic:
Admission Form
Financial Counselling Form for Doctors’ Fees (Form B or C)
At pre-registration, our Patient Services Centre officers will inform you of the estimated bill size for the stay during financial counselling and our payment process. Our officers will also be obtaining the necessary permissions from you or your next of kin for processes related to your admission.
On the day of admission
When to arrive
Please arrive on time on the day of your admission as specified by your doctor. In general, you should arrive two hours prior to any surgical procedure. Our Main Patient Services Centre’s Operating Hours are as follows:
Mon-Sun: 7am to 7pm (including public holidays)
For admission after business hours, please proceed to the 24-hr Emergency Clinic for registration
Where to go
For Day Surgeries, Endoscopy and Colonoscopy, please proceed to our registration counter at Level 5 for registration
For Planned Admissions, please proceed to Main Patient Services Centre at Level 2
For admission after business hours, please proceed to the 24HR Medical Urgency Clinic for registration
If you need directional assistance, our Patient Relations Staff at L2, Main Patient Services Centre will be pleased to assist you.
During your stay
We will periodically update you of upcoming medical treatments and the interim bill during your stay so that you will be well informed of the charges.
Discharge
Our hospital discharge time is 11 a.m.. Your interim bill will be presented to you upon your discharge with the Final Bill being issued within two business days1.
The full amount of the interim hospital bill will be collected from you before you leave the hospital if you are not covered by insurance. Our accepted modes of payment include cash, NETS and major credit cards.
Financing your Admission
MediSave / MediShield Life / Integrated Shield Plan
You may use your MediSave / MediShield Life / Integrated Shield Plan to cover you and your family’s2hospital bill in accordance to prevailing guidelines3. Patients may activate this by completing a Medical Claim Authorisation Form (MCAF).
It is a requirement by some insurers that their members obtain a pre-authorisation by the attending doctor prior to the planned admissions, without which the Letter of Guarantee (LOG) will not be issued. The following is a non-exhaustive list of insurers and resources for your reference.
Corporate / International Insurance and Corporate Letter of Guarantees
Recognised Letters of Guarantee (LOG) may be used to cover/offset your admission deposit. This should be presented during your pre-admission or during your admission to the Patient Services Centre.
If your LOG is from a non-recognised organisation, a full deposit will be required prior to admission.You may be required to top up your deposit during your admission or upon discharge if your interim bill exceeds your LOG amount. Alternatively, you may wish to provide a revised LOG of a higher value from your insurer/guarantor.
Examples of International Insurers:
CIGNA Global Health Benefits
BUPA Insurance Limited
Aetna International
Allianz Worldwide Care
It is a requirement by some insurers that their members obtain a pre-authorisation by the attending doctor prior to the planned admissions, without which the Letter of Guarantee (LOG) will not be issued. You may wish to refer to your insurance broker regarding the requirements.
Self-pay
Self-payers with no medical insurance coverage, are required to make a full deposit as per the financial counselling form prior to admission, and to settle the interim bill during discharge.
Payment may be made by the following methods at our Patient Services Centre:
Cash
NETS
Major Credit Cards
Telegraphic Transfer
Cheque/ cashier’s order
Inflight Collections
For patients who may require an extended duration of stay with us, your comfort, care and recovery are of utmost importance to us. We will liaise with your next-of-kin for additional fees that may ensue during your stay to ensure that you are focused on your rehabilitation and recovery.
Discharge Procedures
The discharge time is 11 a.m. You will be issued with the latest Interim Bill, of which full payment has to be made, upon your discharge,
The finalised bill will be sent to your registered address within <7> working days and it will reflect all the costs associated with your admission and include additional charges, if any.
Your insurance company may need around <5 to 8> weeks to evaluate your claim. The timeline serves only as an estimate and may be longer during peak periods, or if there are clarifications to be made.
We will process refunds, if any, as soon as claims are approved and payment has been processed and received by Patient Services Centre.
Request for Medical Record
Please submit your request for medical record(s) here.
FAQ
MediShield Life is a basic health insurance scheme with benefits designed to cover subsidised bills, i.e., hospitalisations in Class B2/C wards, and subsidised outpatient treatments and day surgeries in public healthcare institutions.
Hence, non-subsidised bills are pro-rated before the claims under MediShield Life are computed.
Ward Class/Subsidy Status
Singapore Citizen
Permanent Resident
Class C
100%
44%
Class B2
100%
58%
Class B2+
70%
47%
Class B1
43%
38%
Class A
35%
35%
Private Hospital
25%
25%
When you have multiple health insurance plans, the companies work together to determine which plan pays first and which one pays second. This process is called coordination of benefits, which dictates primary and secondary insurance.
Do inform our Patient Service Officers on how you want your claims to be processed as amending the instructions at a later date would incur delays and unnecessary admin charges.
You may wish to check with your Insurer if they have received the respective documents/ e-filing from Farrer Park Hospital. Otherwise, do feel free to drop us a call at 67052880 or direct your emails to [email protected].
1Arrangements can be made for patients who require their final bill upon discharge. 2Spouse, siblings, parents, children or Singaporean/Permanent Resident grandparents. 3You may refer here for more information on prevailing guidelines.
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