TFPC Personal Data Protection Policy (Corporate)

Personal data is data that can be used to identify a natural person. Examples of personal data include your name, nationality, date of birth, sex, contact details (address, email address, telephone numbers), passport or other identification number, your image on CCTV and in photographs and your medical history, patient history, allergy information and any other medical and health records.

If you provide the personal data of anyone else (such as anyone you book order our products or services for), it means that you have obtained his/her consent to our collection, use and disclosure of his/her personal data for the purposes set out in this policy or that you validly give us such consent on their behalf.

We collect, use and disclose personal data for the following purposes:

•  Serving our customers
  • providing products and services as requested;
  • providing benefits and entitlements to subscribers of our loyalty programs, which may include the promotion of products and services of the TFPC Group and our partners; 
  • responding to queries or feedback; and/or
  • addressing or investigating complaints, claims or disputes
• Administration
  • processing applications and bookings for products and services;
  • processing and collecting payment for products and services provided;
  • creation, storage, hosting, backup (whether for disaster recovery or other purposes) of customer records and financial and other business records; and/or
  • verifying identity and conducting screenings, due diligence checks and credit checks.
• Business operations
  • guarding and securing our premises;
  • monitoring and assessing the provision of products and services;
  • financial reporting, regulatory reporting, management reporting, risk management (including monitoring credit exposures), audit and record keeping purposes;
  • business research, planning, statistical analysis and policy development;
  • enhancing and improving our services;
  • compliance with internal policies, procedures and directives;
  • enforcing obligations owed to us; and/or
  • complying with our legal obligations and requirements.
• Marketing and promotion
  • With your consent, conducting marketing and promotion in relation to us, other TFPC Group entities and/or our respective partners.
  • We will not send telemarketing messages to your Singapore telephone number via text messages, telephone calls or facsimile transmission if we do not have your clear and unambiguous consent in writing or other recorded form to do so or if you have made the appropriate registration of your number with the Do Not Call Registry.
• Photography and CCTV (closed-circuit television)
  • We may take photographs and make videos and/or sound recordings in and around our premises from time to time, including our conference venues and function rooms. You may be captured in such photographs and recordings.
  • We may use such photographs and/or recordings in our publications, websites and other communication channels, as well as in third party media, or display them in and around our premises and/or the premises of the TFPC Group.
  • CCTV may be in operation in and around our premises as necessary in the interests of security.
• Any other purposes relating to or arising out of the above

We may disclose the personal data to third parties, whether located in Singapore or elsewhere, in order to achieve the purposes stated in this policy. Such third parties include:

• other TFPC Group entities and our respective partners for the provision of products and services at your request or the conduct of marketing and promotions with your consent;
• our service providers, contractors and agents;
• third parties that you have used to obtain or request our products and services, including referral agencies, business introducers, travel agencies or similar service providers;
• other TFPC Group entities for group-wide business purposes or where such disclosure is required or permitted by law;
• regulatory authorities, any statutory bodies or public agencies for the purposes of complying with their respective requirements, policies and directives or where such disclosure is required or permitted by law; and/or
• anyone involved in the payment for products and services provided to you, anyone you have authorised to use our products and services and anyone you have authorised us to contact or communicate with.

We may also collect, use and disclose personal data where required or permitted by law for any purpose.
In order to achieve any of the purposes referred to above, we may need to transfer personal data outside Singapore. If we do so, we will ensure that such personal data is protected to a standard comparable to the protection accorded to personal data under the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore. In summary, this means:

• the collection, use and/or disclose your personal data would be for the purpose(s) for which you have given consent;
• steps would be taken to ensure accuracy and completeness of your personal data when your personal data is used or disclosed to third parties;
• security arrangements would be made to protect your personal data;
• your personal data would be retained only if necessary for legal and business purposes; and/or
• anyone who receives your personal data from us is either in a jurisdiction which has comparable data protection laws or is otherwise bound to protect your personal data